PRIVACY NOTICE

Aviso de Privacidad

DocSolutions Responsible for the protection of your data DocSolutions de México S.A. de C.V. (hereinafter DS), with domicile in Mexico Cuautitlán Km. 31.5 L 25 Loma Bonita Cuautitlán Mexico, C.P. 54800, a company incorporated under the laws of the United Mexican States, is responsible for the database containing your personal data.

What personal data do we collect?

Among the personal data DS may collect or request from you are your full name, e-mail address, address, telephone number, cell phone number, signature, date of birth, age, nationality, RFC (tax payer’s registration code), occupation, level of schooling, gender, photograph, video recording, bank account and/or bank card number, among others.


For what purposes do we use your personal data?

The data you provide will be used for the activities that arise from attending to your requests and/or providing or receiving a service from you, among others:

The operation, management, administration, provision and expansion of services provided by DS.

The negotiation, initiation, fulfillment, maintenance and termination of the legal relationship between DS and the Owner of the Information, as well as that of DS with third parties.

The improvement of services provided by DS.

Notifying changes or new products or services that are related to the ones contracted or acquired by you.

Granting access to the DS Web Site and/or system to Owners of the Information
Generation and analysis of statistics and historical information
Generation and analysis of market research

Delivery of newsletters related to the services we provide.
Delivery of notices, requirements, letters or attention to your requests related to the services we provide.

Evaluating service quality
Conducting internal studies on consumption habits.

The publication of personal data in applicable cases, in accordance with the “Publication of your Personal Data” section in the Personal Data Protection Policy (https://docsolutions.com/politica-de-proteccion-de-datos/), is to provide you, on behalf of DS or through other companies, with information about products and/or services that may be of your interest.

We rely on the transfer of personal data where applicable, in accordance with the “With Whom we May Share your Personal Data” section in our Personal Data Protection Policy

(https://docsolutions.com/politica-de-proteccion-de-datos/).

Who do we disclose this information to?

In order to fulfill the aforementioned purpose(s), DS may disclose information collected from you to third parties:

  • • To Banking Institutions and other related providers as part of payment processing.
  • • To persons related to DS for purposes of verification, review and certification in fiscal and administrative matters.
  • • To providers who assist DS in the effective delivery of the Services.
  • • To third parties in order to comply with applicable legislation and/or judicial or administrative decisions.
  • • To the competent authority when required.
    To third parties to protect the provision of the Services, safety, rights and/or your interests, your staff, DS customers and/or suppliers or general public.

Renewal of consent

If your personal data are used for any activities not necessary for the provision of the service, you can revoke your consent at any time, for example if you want to stop receiving promotional messages by phone or cell phone, email, etc.

To revoke your consent, you must make a request to the DS Privacy Committee by sending an email to the following account: privacidad@docsolutions.com or to the address listed in the first paragraph or by telephone at (55) 2620-1489.

Exercise of rights

As of January 6, 2012, you may exercise any of the ARCO rights (Access, Rectification, Cancellation or Opposition) by addressing a request to the DS privacy committee, by sending an email to the account: privacidad@docsolutions.com or to the address listed in the first paragraph or by telephone at (55) 2620-1489.

Your data may cross borders or be shared with other parties (revisar texto en español para ver si es necesaria la palabra “parties” que no venía en el original

Your personal data may be transferred and processed inside and outside the country, by persons other than this company. In that sense, your information may be shared with APEX Servicios, S.A. de C.V., for the purpose stated in the “For what purposes do we use your personal data?” Section contained in this document.

We commit ourselves not to transfer your personal information to third parties without your consent, but for the exceptions provided for in Article 37 of the Federal Law on the Protection of Personal Data in Possession of Individuals, and to make this transfer under the terms established by that law, except in the cases of Article 37 of the Law, clauses I, II, III, IV, V, VI, VII. If you do not express your opposition to the transfer of your personal data, it will be understood that you have given your consent to do so.

Changes to the notice and/or privacy policy

We reserve the right to make changes or updates to this privacy notice at any time to address new legislation, internal policies or new requirements for the provision or offering of our services or products.

These modifications will be available to the public through the following media:

Advertisements visible in our offices or customer service centers
Leaflets or brochures available in our offices or customer service centers

On our website: https://docsolutions.com/es-aviso-de-privacidad/
OR we will send them to you in the last email you have provided us with. Last updated: March 26, 2014.

More information

If you require further information you can access our Personal Data Protection Policy through:

https://docsolutions.com/politica-de-proteccion-de-datos/

Use of cookies and web beacons

Cookies are text files that are automatically downloaded and stored on the hard drive of users’ computer when browsing a specific Internet page. Cookies allow the Internet server to be reminded of certain data about the user, including users’ preferences for viewing pages on that server, name and password.

Web beacons are images inserted in an Internet page or e-mail, which can be used to monitor a visitor’s behavior, such as storing information about users’ IP address, length of interaction time on that page and the type of browser used, among others.

Please note that we use cookies and web beacons to obtain personal information from you, such as the following:

Your browser type and operating system

Internet pages you visit

Links you follow

IP address

The site you visited before entering ours.


These cookies and other technologies can be disabled from your internet browser; please note that by disabling them, some applications may not operate correctly.

To whom can you submit your complaints and allegations of misuse regarding your personal data?

If you consider that your right to protection of personal data has been damaged by any conduct of our employees or our actions or responses or you presume that in the processing of your personal data there is some violation of the provisions of the Federal Law on the Protection of Personal Data in the Possession of Individuals, you may file a complaint with our privacy committee at the following e-mail address privacidad@docsolutions.com or at the address set forth in paragraph one or by telephone at (55) 2620-1489.

Aviso de Privacidad

DocSolutions Responsible for the protection of your data DocSolutions de México S.A. de C.V. (hereinafter DS), with domicile in Mexico Cuautitlán Km. 31.5 L 25 Loma Bonita Cuautitlán Mexico, C.P. 54800, a company incorporated under the laws of the United Mexican States, is responsible for the database containing your personal data.

What personal data do we collect?

Among the personal data DS may collect or request from you are your full name, e-mail address, address, telephone number, cell phone number, signature, date of birth, age, nationality, RFC (tax payer’s registration code), occupation, level of schooling, gender, photograph, video recording, bank account and/or bank card number, among others.


For what purposes do we use your personal data?

The data you provide will be used for the activities that arise from attending to your requests and/or providing or receiving a service from you, among others:

The operation, management, administration, provision and expansion of services provided by DS.

The negotiation, initiation, fulfillment, maintenance and termination of the legal relationship between DS and the Owner of the Information, as well as that of DS with third parties.

The improvement of services provided by DS.

Notifying changes or new products or services that are related to the ones contracted or acquired by you.

Granting access to the DS Web Site and/or system to Owners of the Information
Generation and analysis of statistics and historical information
Generation and analysis of market research

Delivery of newsletters related to the services we provide.
Delivery of notices, requirements, letters or attention to your requests related to the services we provide.

Evaluating service quality
Conducting internal studies on consumption habits.

The publication of personal data in applicable cases, in accordance with the “Publication of your Personal Data” section in the Personal Data Protection Policy (https://docsolutions.com/politica-de-proteccion-de-datos/), is to provide you, on behalf of DS or through other companies, with information about products and/or services that may be of your interest.

We rely on the transfer of personal data where applicable, in accordance with the “With Whom we May Share your Personal Data” section in our Personal Data Protection Policy

(https://docsolutions.com/politica-de-proteccion-de-datos/).

Who do we disclose this information to?

In order to fulfill the aforementioned purpose(s), DS may disclose information collected from you to third parties:

  • • To Banking Institutions and other related providers as part of payment processing.
  • • To persons related to DS for purposes of verification, review and certification in fiscal and administrative matters.
  • • To providers who assist DS in the effective delivery of the Services.
  • • To third parties in order to comply with applicable legislation and/or judicial or administrative decisions.
  • • To the competent authority when required.
    To third parties to protect the provision of the Services, safety, rights and/or your interests, your staff, DS customers and/or suppliers or general public.

Renewal of consent

If your personal data are used for any activities not necessary for the provision of the service, you can revoke your consent at any time, for example if you want to stop receiving promotional messages by phone or cell phone, email, etc.

To revoke your consent, you must make a request to the DS Privacy Committee by sending an email to the following account: privacidad@docsolutions.com or to the address listed in the first paragraph or by telephone at (55) 2620-1489.

Exercise of rights

As of January 6, 2012, you may exercise any of the ARCO rights (Access, Rectification, Cancellation or Opposition) by addressing a request to the DS privacy committee, by sending an email to the account: privacidad@docsolutions.com or to the address listed in the first paragraph or by telephone at (55) 2620-1489.

Your data may cross borders or be shared with other parties (revisar texto en español para ver si es necesaria la palabra “parties” que no venía en el original

Your personal data may be transferred and processed inside and outside the country, by persons other than this company. In that sense, your information may be shared with APEX Servicios, S.A. de C.V., for the purpose stated in the “For what purposes do we use your personal data?” Section contained in this document.

We commit ourselves not to transfer your personal information to third parties without your consent, but for the exceptions provided for in Article 37 of the Federal Law on the Protection of Personal Data in Possession of Individuals, and to make this transfer under the terms established by that law, except in the cases of Article 37 of the Law, clauses I, II, III, IV, V, VI, VII. If you do not express your opposition to the transfer of your personal data, it will be understood that you have given your consent to do so.

Changes to the notice and/or privacy policy

We reserve the right to make changes or updates to this privacy notice at any time to address new legislation, internal policies or new requirements for the provision or offering of our services or products.

These modifications will be available to the public through the following media:

Advertisements visible in our offices or customer service centers
Leaflets or brochures available in our offices or customer service centers

On our website: https://docsolutions.com/es-aviso-de-privacidad/
OR we will send them to you in the last email you have provided us with. Last updated: March 26, 2014.

More information

If you require further information you can access our Personal Data Protection Policy through:

https://docsolutions.com/politica-de-proteccion-de-datos/

Use of cookies and web beacons

Cookies are text files that are automatically downloaded and stored on the hard drive of users’ computer when browsing a specific Internet page. Cookies allow the Internet server to be reminded of certain data about the user, including users’ preferences for viewing pages on that server, name and password.

Web beacons are images inserted in an Internet page or e-mail, which can be used to monitor a visitor’s behavior, such as storing information about users’ IP address, length of interaction time on that page and the type of browser used, among others.

Please note that we use cookies and web beacons to obtain personal information from you, such as the following:

Your browser type and operating system

Internet pages you visit

Links you follow

IP address

The site you visited before entering ours.


These cookies and other technologies can be disabled from your internet browser; please note that by disabling them, some applications may not operate correctly.

To whom can you submit your complaints and allegations of misuse regarding your personal data?

If you consider that your right to protection of personal data has been damaged by any conduct of our employees or our actions or responses or you presume that in the processing of your personal data there is some violation of the provisions of the Federal Law on the Protection of Personal Data in the Possession of Individuals, you may file a complaint with our privacy committee at the following e-mail address privacidad@docsolutions.com or at the address set forth in paragraph one or by telephone at (55) 2620-1489.

Call us at (800) DS 10 000 or write to us at info@docsolutions.com

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“Information processing, publication, consultation and management services, data and image transfer to customers in accordance with provisions of the Service Catalogue”.

 

Security Management System for Information that belongs to the company, its employees and customers that is managed by DOCSOLUTIONS throughout its lifecycle, including the processes of inventory creation, data base development, analysis and validation, software development, imaging, dynamic physical and electronic document and records management and storage, documents destruction, receivables transferring to third parties, implementation of customized document management processes; backup tape storage and rotation, promotional material management and fulfillment, as well as the inherent subprocesses, activities and products involved and derived from these processes” managing under statement
of applicability SOP-FO-32 Rev. 2 dated 2/NOV/2020.

“Processes for the administration, custody, organization, debugging, inventory and destruction of files and documents; hard and electronic copies of files management; dynamic files and documents; digitization and electronic administration of documents; development, analysis and validation of databases; systems design and development; delivery and reception of portfolio support documents; implementation of individualized document management processes; administration of computer tape and disk backups; advertising materials administration, as well as sub-processes and products or services derived thereof”.

 

“Servicios de procesamiento, publicación, consulta y administración de información, transferencia de datos e imágenes a clientes de acuerdo a lo establecido en el Catálogo de Servicios”.

“La información propiedad del cliente, de la empresa o datos personales de sus trabajadores que se administre bajo responsabilidad de DOCSOLUTIONS en los procesos de administración, guarda y custodia, organización, depuración, inventariado y destrucción de archivos y documentos, administración física y electrónica de archivos, expedientes y documentos dinámicos, digitalización y administración electrónica de documentos, desarrollo, análisis y validación de bases de datos, diseño y desarrollo de sistemas, entrega y recepción de documentos soporte de cartera, implementación de procesos individualizados de gestión documental, administración de respaldos de cintas y discos de cómputo, administración de materiales promocionales, así como los subprocesos y productos o servicios que se deriven de ellos. Administrado bajo la declaración de aplicabilidad SOP-FO-32 Rev. 2 de fecha 2/NOV/2020.

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“Los procesos de administración, guarda y custodia, organización, depuración, inventariado y destrucción de archivos y documentos, administración física y electrónica de archivos, expedientes y documentos dinámicos, digitalización y administración electrónica de documentos, desarrollo, análisis y validación de bases de datos, diseño y desarrollo de sistemas, entrega y recepción de documentos soporte de cartera, implementación de procesos individualizados de gestión documental, administración de respaldos de cintas y discos de cómputo, administración de materiales promocionales, así como los subprocesos y productos o servicios que se deriven de ellos”.